A cheer didn't play

Check these:

• Was it scheduled? A cheer for a km, a time, halfway or the final km plays only when you get there.
• Is tracking running? Cheers play only while the app tracks your race. With no GPS signal, km cheers can't trigger.
• Volume and headphones: play a 🔊 Test cheer before the start. Cheers play even with the silent switch on.
• Screen locked on iPhone: a cheer can arrive up to a minute later.
• Text cheers need a recent app version.
• Group race: you hear the cheers sent to you and to everyone.

A cheer that didn't play fully is retried several times over about 7 minutes. After that it shows under "Not played" in your recap, where you can play it any time.