Cheerlify
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Troubleshooting

Followers say I'm not moving

What followers see tells you what's going on:

  • "Reconnecting…": we've received nothing from your phone for 150 seconds.
  • "Last GPS fix: … ago": your last position is 90 seconds old or more.
  • "Runner hasn't moved in…": positions arrive, but you've moved less than 20 m in 5 minutes.

Common causes:

  • The app was swiped away or closed by the phone.
  • No mobile data: positions are saved and arrive in a burst later.
  • iPhone location not set to Always, or Android location set to approximate.
  • Battery saver on: positions are sent only every 2 minutes.

If your phone sends nothing for 6 minutes, we send you a notification. Open Cheerlify and it picks up where it left off.